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RETURNS POLICY

How do I return an item?

PLEASE FILL OUT THE FORM BELOW TO REQUEST A RETURN

 

• New merchandise (not washed, worn, altered or soiled), and suitable for resale may be returned for exchange or a refund within 14 days of purchase. If new merchandise is returned within 15-30 days of purchase or there are more than 10 items being returned, there is a 15% handling charge, after 30 days goods cannot be accepted. No returns are accepted on co-brand or clearance stock.

• Returned goods will only be accepted for exchange/refund when returned in original wrappings within 30 days of purchase.

• If goods have been sent incorrectly, please call us within 7 days to arrange a collection and a re-delivery.

• Please contact us if you wish to make a return

• You are responsible for the return postage cost, providing we are not at fault. It is your responsibility to obtain proof of postage for item(s) returned to SPORT KARATE EAST, we recommend that you use a recorded delivery service.

• Any replacement faulty goods will require to be collected from SPORT KARATE EAST premise.

• Goods will only be accepted back at our discretion. Printed or embroidered products/garments will not be accepted back under any circumstances.

 

The following cannot be returned: –

• Goods that have been worn / washed / altered / embroidered / printed or soiled

• Sparring equipment that is squashed/out of shape

• Personalised & custom-made products

• Sparring equipment with straps fastened – causing wrinkling

• Discontinued/sale merchandise

• Merchandise not in original wrapping with instructions.

• Returns without a return’s notification number

• Goods returned after 30 days of purchase